SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautifully packaged and very fast delivery. Initially it didn't work with a power bank but it works perfectly when connected directly to an electrical source. Haven't used it though. Will drop another review once I do. Thank you to the seller.
it's good but I haven't used it yet
It is simple, it arrived in good condition, I have not yet tried it but from what is seen it fulfills its purpose, it arrived in advance of time which is good.
Veoma is Stigla lamp for nokde. odgovara proizvodu SA Slike. Preporuke.
I loved😍
The extravagances of the lamp are compactness and lightness. No lower rate. Make a sound, what is good.
received mine am yet to use it though Abit disappointed it came cracked I guess the seller should consider packaging in a box rather than in a thin bag
I made the lamp, and I got it, I got it, I got it all
Very beautiful. Thank you thank you
Well received on time. I haven't been able to test it yet, but it's still a beautiful object. All that's missing is the varnish
This super good useful and as is the photo
It is good like the picture, good packaging and I am happi with it.
Good product, well packed and protected, very satisfied with the delivery time, I recommend very good quality, shopping channel would be very
very neat and adorable. working perfectly.
Arrived quickly. Looks good, haven't tested it yet. Will add additional review after.
Good product its characteristics are as the seller offers, I recommend it is safe.
Very good lamp arrived as promised on time, I recommend the seller, everything is well packed, the product is as described.
I have not used it yet, but it arrived in good condition, it is seen that it has good lighting for drying.
Good quality 😊
It's really great
Perfect, everything works. The order came quickly.
Very good for the price, but it was much smaller than I expected
All pratsyu💜Shvidko came.
All the yak in the picture, coming to shvidko, to three days.