SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have not tried it but with the naked eye it looks good
The materials are cheap but what to expect at such a price. I wish it had more glue in it.
At first I didn't know how to use it the right way. After that, I just put some water on the... It works perfectly on it.
In perfect condition, I still don't test them fast delivery
Product works nicely. After use i reccoment to apply a moisturiser.
It has arrived in good condition and as soon as planned .. I think we should see how it is used since when using it for the first time some comments were not said bad according to the product. With my experience carry out the process without knowing how to use it .. But although it does not arrive with instructions look in the image of AliExpress is perfectly the indication we must moisten only the area of the nose and detach the strip since it is a little difficult but it is achieved and we leave it 15 minutes. Is perfect and does his job .. I love it.
Mega Cool packed in 10 PCs. In a bag! Mega fast delivery! Recommend
Do not test them, I hope if they fulfill their function well😉
Hi, I highly recommend to the seller, well packed wine, it looks very good quality, I still do not taste it but it looks 100%, thank you very much, the shipment was fast, I arrive much earlier than expected
Extremely usable. Works as described.
Good price will try them and will leave additional feedback
It's as described. Came in about 15-20 days. Already used, working. Degrease your nose, apply a sticker, gently moisten it with a vrda and when it is completely dry, 10-15 minutes, remove it.
The masks arrived in good condition and in time they look quality and see how they work but they look that they fulfill their function well.
Great product, does its duty properly. Only small drawback, it does not come off the protective film easily. Very fast shipping.
Works but I thought it would work harder or I have such skin
They work very well, I don't have many pimples, but it serves quite well, they arrived early and I recommend the seller and the product
Are as described. Need to prove. I will remark when I use them
I have not tried them yet, I hope it is true that he takes all the black spots.
Fast shipping, thanks seller, I still don't use it, but it looks good quality. We'll see.
Came in sealed 10 packs, does not have small slits to conform to the shape of the nose, wet nose press gently to adhere to shape of the nose, wait 15 minutes then peel off slowly.
They look good but do not have instructions for use, you will have to try
The product came right fast!! I didn't try but looks good
it actually works very well, All you have to do is follow the instructions on description part, most people don't even read the instructions and they complain, is very good product, 💯 recommended
came in fast and well packed, does its job :).
Arrived ahead of time, I have not tried it yet, but everything seems to be OK.