SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Has lle gado. Very well packaged. I still haven't tried. More advanced I give my opinion.
I am happy with my blackhead remover and communication with the excellent seller
They are very good and give excellent results. I recommend the product.
Good Quick Plug Good Quick Connect Good Quick Connect Good Quick Plug Good Quick Connect Good Quick Connect
Everything is fine! The product is really good, thanks for the fast delivery)))
They work perfectly! I have loved it so much that I plan to buy more again.
Super good leaves a very good skin shine we ask for it again
5 packs of 10 strips work well and stick very well by removing the black dots I recommend fast shipping
I haven't used it yet, more it seems to be good
Gross Pic, but that’s the point …. lol works great!!
Works pretty well for the price, I knew better but it's still functional. You have to think about wetting the application area so that it works well
I got everything very well packed. I haven't tried it yet. But they look good quality
Arrived 15 days ahead of schedule, all good. It is necessary to try, but so far everything ok.
The blackheads remover looks very good!! I haven't used it yet, but it seems to be very efficient!!
Exfoliating masks arrived on time and in good condition they fulfill their function to remove black dots from the nose area have a good size and a very pleasant aroma without residue of anything recommended.
Really take out the blackheads but you have to put a pan with warm water to open the pores
10 sealed sachets, I hope it is 10 pieces in each bag...
Don't take care of them hahahaha I don't know how it works but they came well packaged
It seems useful and easy to use but I am about to try it
Very good product well packed arrived early hope to try it and leave more feedback
Works well, you just have to moisten your nose for it to grip well
They certainly stick well, it doesn’t look anything like the photos when you peel it off
Ordered 08.02, came to Kharkov-07.03. The strips are packed in bags. Outwardly high quality. Enough for a long time now! In principle, satisfied with the order.
For such a price is a mega oplaca. I recommend!!!
I have not tried them yet but they look good they arrived well packed and ahead of time. The only thing is that I feel that a printed instruction is missing to use them I will look on the same page the description of co mo says that you have to use it.