SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Are the best. It's the second time I 've asked for them. A wonder
Great product
I ain’t try it yet but it came with the speaker
They are going well, you just have to know how to stick them. Once they adhere well cleanses your nose
it works as you can see many dirts were removed.
I still don't taste them but they look good quality.
I hope they serve, they look good for my nown hahaha
They are well attached to the nose and clean well
works lol. but leaves my skin feeling like i broke a barrier. as if i had duct tape or a bandaid on my face. even tho i took it off carefully it felt harsh but maybe my skin is sensitive
Excellent, as the description, I have not proven that I gave them if they work, but I arrive fast
Fast shipping Great product, occupy it and if you do your job haha
It actually works!!! It’s a little bit hard to remove the plastic wrapping. Other than that product is so good. Highly satisfied and highly recommended. Gonna buy again.
Shvidka delivery, I have got 10 bags, 10 stickers in leather packaging, I recommend
Punctual, in good condition and if they fulfill their function
Well packed and they came in fast; I still don't test the effectiveness.
😱😱😱Wonderful, I did not think it would be so effective clear you have to follow step by step the indications otherwise it does not work. You have to wet your nose very well for the corresponding minutes and then wait for the indicated minutes to dry and you will have a great result👍😁
Im am soo surprised this all came in early a 1 and 2 days I’m very impressed and glad that my package got her early I haven’t tried it yet but I hope it works well
Aesthetically it seems perfect but I have not used it yet
They arrived in a timely manner, although it is very difficult to separate them from the plastic. They don't dry quite well but it worked for me as far as possible. 2 weeks to arrive in Mexico.
They do remove black dots. Doesn't bring the cuts for
Perfectly fits the nose and performs its function very well👍
The material is not like the original drugstore slices, it is softer and the substance is sometimes glued to the skin of the face, but it is easy to wash off with water.
Item delivered as advertised. I did not achieve clarity in the instructions for use. What I used seems to have worked right.
If you comply with something not if it is because I am using it badly or it is the product but if it is effective, I only do not use it properly and how many minutes it should be on the nose I think 15, it fits well to the nose is comfortable not very comfortable but it is acceptable and it is beautiful :)
They look good, I hope they serve well, they are for my husband, I hope you like them