SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The brush is excellent. Makeup applies and blends beautifully with it. I am very satisfied. Fast delivery.
Very quickly delivered. A little different from the seller's pictures. Soft and delicate
Excellent brush, soft, covers very well, recommended 100%
Finished to receive, it is perfect for the face. Very soft and manageable. I liked it very much although I thought it would be a little bigger. Thank you very much.
Nice brush, good quality and perfect size.
Nice big brush, great to work with! Definitely recommend it!
I loved it, it's very good to pass liquid foundation, and it's very soft too. I'm going to buy others.
Good, soft to the touch and cute finish, good, nice and cheap.
Quality is not miy good. I'll see how he works tomorrow.
I haven't tried it yet but it looks good
Beautiful brush, I loved excellent quality, as it appears in the photo
I love🤩It's all Rikki but well it installs well👍🏻
Quality Price unbeatable. Haunted. The packaging is suitable for preservation in fast delivery (1 week), very smooth.
Easy to handel. The brush is soft.
Beautiful brush I love thank you very much, I arrived well packed
The brush has a good quality, it is beautiful and soft. Arrived very fast, recommend the seller. I really liked
A perfection this piece! Brings a weight to the look, really amazing piece! Are to be congratulated! Can buy without fear!
Very soft excellent for makeup application
Arrived right well balled I liked the product Can buy without fear
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It is quite light and has some tailoring details such as bristles that come out and the handle is very thin plastic but from the cost it seems to me that I received what I paid and I like that it is "chubby" so for the price, I will buy in another color as well. No problems with shipping, good seller.
I loved it's what I was looking for so much☺️
Good brush, arrived quickly, haven't tried yet
Equal to the picture good quality of bristles
Wasn't what I expected. It does not have many bristles and also has a bad finish, looks like toy.