SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is great
Mtooo Bomm, arrived MTO fast everything well packed, no strong smell loved
Perfect good quality, look forward to trying them, there are many and come with a pouch, perfect for storing
I like that they come so that they can be used, they come with a bag to protect them, it is worth it
Great product
B A Y I L D I MMMMMMM. Very, very good. I bought it for my hair salon. It is very suitable for professional makeup. The texture of the firs is very soft and the distribution is very good. My cargo arrived in my hand a week and it was very carefully prepared. I teretted a lot when I bought it, but it won my trust. I also use firs of different brands. And the price is very affordable. You can get it with peace of mind. Thank you very much
Arrived in 8 days, all right!
As the description
Are wonderful, I enjoyed it very much Great quality Arrived too fast
I bought two games. Very soft brush and what a beautiful Price
Great buy as always thank you so much for everything
Nice your soft, grip in good price
ITS AMAZINGGG OMG BUY IT PLEASEE GOOD QUALITY AND SO PRETTY!!!!!!! The pink is so pretty and it’s made out of metal and wood. The brushes don’t fall out bc it’s really glued on there.
Juge class penzliki to makiyazhu. I recommend it. Yak for the post
Very beautiful and professional set of brushes, great quality, doft therefore kind to the skin, easily cleaned, came very well packaged too
Super brushes, large quantity and great jakosc
Good
As the image, very soft and well sealed, arrived in Mexico in 09 days😇😇Super fast delivery and all very well, excellent quality regarding the price, just a little bit of plor to plastic, but nothing relevant, do not hesitate to buy💗
I loved they are very soft and super cute, they also arrived a week earlier!😍
Really nice product for the price. More importantly received in less than 2 week time.
Brushes very great very soft hair and many 30 mattresses quality very wonderful slow delivery Unfortunately, but I am satisfied with the product Thank you very much🥰🙏
Beautiful makeup brushes for that money! Neatly packaged.
Beautiful, exelent quality and arrived super fast❤️🩹Love the product
The quality of the brushes is quite good, they are very soft and on the handle it says in English what each one is for. The bag is super soft and I loved the color. Really met my expectations and they came in ahead of schedule. I recommend it quite a bit.
There were problems in the delivery but it was fixed very quickly. I arrived well packed, it looks good quality