SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These brushes are very soft and they came in about a week way earlier than expected I’m very satisfied
Amazing the QUALITY!!
😻Very beautiful
Brushes came quickly. I liked very much that each is packed. The quality is good. Thank you very much for the fast delivery.🔥❤️💣
They are super beautiful, very good quality, they arrived perfect and I already gave away some, that's why they don't all appear in the image, I have already tried several and I liked them, especially the eyes, they are very good and they fulfill everything they promise.
I am very excited about my order. I have bought two for my friends too and I have put it in my favorite case if I have the chance I will buy more
I love these brush
The brushes are wonderful, I loved, very much
High quality brushes the color is identical and the hair of the brushes does not shine that means that it is quality in truth great price and quality
The brushes are beautiful, they seem to be very good quality very soft, they arrived in very good condition, the truth arrived in 9 days and I am too satisfied with my purchase, 100% recommended the product and the supplier🥰
Quality is not there these things as I expected, I saw many positive comments I thought they were better, however for the value it pays to buy, I think I created many expectations. Affordable Price
Just like in the description I loved😃I recommend it
The quality is very good, the brushes are of good quality besides very beautiful
Excellent Product, I loved and arrived before the estimated date, very satisfied!
It’s exactly what I needed
wonderful!! arrived early!!!............................................................................... 👍
Good quality, but the smell n very pleasant
So soft and lush. It feels like a kabuki brush
I like it, but it's a little bad because there's not a lot of flat. Brush is strong and fine. There is a very recommended price price, real dog Honey! Add a lot of flat ones. You need to buy them again!!
I love those brushes, the packaging is great ans beautiful, can't wait to try them. the brushes has a strong smell so I advice to wash them before using.
Super penzliki, they came for 2 tizhni, Duje yakisni and plus garny micheshok, trohi stink
More than satisfied, for the quality of the brushes, beautiful and soft👌🏻. 100% recommended.
Perfect brushes of excellent quality. Very soft bristles. The delivery was very fast too. I'm very pleased
They smell a little strong but I think that when washing them it will be removed, the hair is not very dense but it is functional, it arrived in the expected time.
Arrived in perfect condition and very beautiful I would buy them again. I loved them