SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I tried it out today, it's a great alternative to pumice stones or razors. Recommend it!
It works, you have to be patient just passing it. Is 0 painful. The only thing is that it exopholes a lot, so not highly recommended for sensitive skin and sensitive areas. Keep in mind that it is not very different from passing a nomal shaker, but it helps.
From China to Chile is fast, but since you arrive here the delivery to the home takes too long, I understand it is not the fault of the seller, which if, did not have good packaging should have been better wrapped, but at least it arrived well, use it and if it works😀
Fast shipping takes 11 days to reach the Canary Islands, I would buy again without a doubt... Thank you very much!!!!
Product like the image, but I felt difficult to shave, because I need to spend the same field many times to try to take few hairs
Clean and nice
Perfect super efficient and practical, it was my Niice who made me discover it.
It is a small thing but it works very well. I was surprised how easy it is to get results. It does not irritate or hurt, it is only necessary to perform circular movements gently and that's it.
It is the same as the product description, good quality and the shipment was very fast I already tested it and it works perfectly
Same as the picture, it works very well and leaves the skin soft and smooth, plus it is very easy to use this product
The size is not big, beautiful color. I haven't tried it yet.
It arrived much earlier, but it was broken, I thought it was like that, but then I saw that it was not, I used it and I saw some crystals in my arm
is a bit small but it works like a large razor
It’s okay. You need to press hard tho.
Great product... I 've already tested...
I haven't used it yet, I can't tell if it's good
Perfecto
item arrived as advertised. it sheds dead skin while also removing hair. however the process of removal, especially if you have a lot of hair, can be very tedious. it also did not work on underarms like it was advertised, but it was okay on my legs and arms. takes a very long time to fully remove the hair though.
I love it, it doesn't hurt anything, and it's super easy to use. Super soft skin
I am so satisfied with this purchase
Cool stuff, recommend
Conducted tests on the arm and on the face. Good addition to electro epilator and laser hair removal. In my case I really liked the face, the fluff that is difficult to remove with the above listed procedures. Irritation on the face is practically absent. It's for the face I think it's perfect for me. Relieves easily and crumble down. The face became smooth is not clear how)) I recommend
very good ❤️
Very good article, easy to use well epile, leaves the skin very soft and especially put cream after very convenient to take it everywhere on the trip the part above is very soft to the touch I recommend this product
Good product, they had recommended it to me and I decided to try it, it fulfills its function. Excellent shipping, arrived fast and even before the delivery deadline