SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is good and cute but you have to be careful and follow the instructions
The folded box arrived, the product arrived very well but I passed it through my skin but it did not remove me, nothing, I will use it again and tell him how it was
I arrived in good condition
I don't know how, but this thing works! plus a chic peeling))) now let's see how it grows, after it...
As in the image, I am told that it works very well
Looks like in the picture, a beautiful working experience was performed
Very good, same as the photo
7b7 u7bn uu u u u u uu gig is ig u gu gu gu g ucu cuccucu u cu coccyx cu u cu cu c cu cucuu cu ffu fu uufcuu c
I don't taste it yet, but it looks amazing or the color too. I'm glad you have clear instructions
Is comfortable and if it works well... I tried it and it left me hairless on my leg
This product has surprised me super!!! It fulfills its function one hundred percent and leaves your skin soft at all, love it!!
Really nice and good! Doing the job
I'm on time, a week since I ordered it. Arrived in excellent condition and the same as the product image.
Everything came in time, I didn't try it, I came in time for three tizhni, I recommend selling
It does its function very well and removes all the hair without any problem and the skin does not irritate it much but it is better a cream after using it
Fast shipping and It's definitely better than razors to shave legs. Can also be used on arms. It leaves your skin smooth and very pleasant on the touch. it can be done at anytime and anywhere. i recommend buying it. anyone who wants a painless shaving.
Came safe and sound. I personally did not use it.
I haven't even tried
I liked it. I haven't tested it for real, just a brief sweep! Arrived ahead of schedule! Fulfills what you promise, but you must be cautious when using and handling because it is a glass and can hurt!
I got to tell you at first I was kind of skeptical on this little scrubbing thing but when I got it I was amazed of the way it was really good material that was used for this and it works good I tell you I started using it and I was surprised I tell you this works really good
Looks good, not yet Nosa. Fast Delivery
I liked it, it works
Arrived quickly. The scraper does its job. But my daughter's skin turned red after hair removal, and there were unpleasant sensations. I do not recommend people with sensitive skin.
This product is amazing,its elegant design functionality make it essential. I totally recommend it 🥰 colour was awesome
It takes me a couple of days to arrive, so far it fulfills the indicated function, it can irritate a little, everything is fine so far