SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just what I needed to be able to transport a small amount of my perfume
It is an excellent product, it is portable, I loved it I recommend it to the 100%
I like the product but it looks like it leaks so I will test it for couple of days and if the leaks continue, will ask for redund.
I really liked it is practical I don't use it yet but it looks good quality to make a pocket perfume, I have a perfume that broke the plug and this fits perfectly
Full my expectations the product, I never doubt the artifact the truth is very efficient and practical is the most elegant! I recommend it... 10 of 10
Well, I arrive before the date but it does not make all perfume the perfume you is compatible, with the other two it does not work.
ITS SO GOOD idk what to say rlly its just pretty good 😭😭
Looks fine. Tiny as expected and wanted! Good overall quality. Recommand both product and seller.
Small lot smaller than I expected is good I liked compact.
I haven't tried it yet, I still haven't realized how it fills up. But for it already seems to serve its end and the sprayer works.
All products are good quality everything arrives fast and sure no need to communicate, I highly recommend all products, I am satisfied with my purchase I recommend to buy on this platform ☆☆☆☆☆ Five stars in everything in both quality and performance
I liked it a lot, it works super well, it is small, take easy in a bag, backpack, even in the pants pocket. It is quiet to add the perfume inside, it does not pour or anything.
It is already the third time that I ask myself is super useful thanks seller❤️
Very dahora, I liked it .... Compact and fits anywhere.
It is necessary that the perfume has a thin outlet
Excellent Product, thanks to this I no longer have to go out with the perfume bottle. I 've been using it for a while and it's been very useful. 100% recommended.
Article arrived quickly. I have it to test to see if it does not evaporate like the previous one I had.
By the fireplace, the darkness fell as gray as fog, "By the Fireplace"-an old song someone is playing. Memories of the old days return, The first time "on Aliexpre" someone ordered me something. In my old age, I will sit in my slippers by the fireplace with a good cup of tea and I will mention how well it was shopping in this store. Good merchandise and great shopping.
it's perfect, easy to use and easy to carry. it's perfect for travel with a small backpack
Goods match the description. Fast shipping. I recommend the seller :)
The product is the same as what is offered, and it works very good I will buy more.
A cucada, very practical to carry in your bag the Cologne you like the most.
AliExpress returned the money yesterday because I had not received it. Today KKKKK arrived. I 've already tested it. Works well. Let's see if it will hold the product without leaking
They work well, now it would only be necessary to see the durability
I loved... beautiful!!! Excellent material... I'm gonna use... I recommend the purchase of the product