SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is beautiful, already in use and is easy to fill and functional. I was afraid the perfume would evaporate but no problem. The band is to charge it in the bag so without problem you refill it
Just like I ordered. Thank you very much for the seller for quick care. I haven't checked a product.
Very good product, practical and good quality, no problem I could recharge perfume
-Packed very simply! -Completeness as ordered! -Visually qualitatively! -In the work has not yet used I liked the matte black very much (I liked it very much), bright-coffe is also good. Ordered 19.01.24 received 01.02.24
It fulfills its function and very practical, but if you have to be careful not to shake it or move it too hard as it can come a few small drops from the bottom
I have not tested it yet, I have been in very good condition and just like in the photo
Looks like the seller's photo. Let's see how it's in.
All good and quality! Is a pco taller than I thought but fine.
Before the polish there was a pass for 14 days, everything is super, over-the-top, me. Seller recommend
New product as described I really liked this Indian purchase
It works. It's OK. Only does not work on the attached perfume tips in the photo.
I have arrived before the date, I just need to try it but I will surely like it
I’m so excited to try this out. I’ll update you guys.
very okay, but I was thinking I could use it to transfer into another bottle 🤔
Cute refillable colognes Perfume Atomizer for carrying in bag or pocket. Very useful.
As described. Not filled it yet. Thank you! 5*
The compact is good, the garghe coloura. It didn't take a bite. Duge Dovga delivery-more than me.
I liked if it works arrived before the date congratulated the seller
they’re what you’d expect. they’re great for wanting to carry perfume in your purse but not the whole bottle. i use the colors to match my perfume bottle colors so i can remember which is which
Arrived fast and he's pretty small. I will still run tests to put additional comments. I liked the product.
It really works and is very practical for those who use it on trips or even to leave it in their daily bag.
Monster atomizer. A new number, a building without a contract, not a match. Shvidka delivery, when you order it, Lishe tijeden prayshov. Duge is contrived
It looks good material, but we will see how long it lasts in the use of the day to day.
Used once for now. Works great. Well and quickly gets the perfume. Spray well. It is small and handy, and it looks very nice. Seamless and timely delivery.
Very practical, takes up little space, great for travel, loses some perfume when going to put in the container, very difficult to disassemble.