SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Same as in the very beautiful images it is filled underneath.
Product just like that of the publication, just need to prove it
Article arrived well without news. Plastic product and an ideal size meets the offered. Load perfume and very easy as. .. I am happy
Very useful, easy use, to ensure smell good when visiting your sister, fast shipping convenient price
Very happy with the product, practical, comfortable, the ideal size, very happy with the product.
Very nice gadget which is useful for women's handbags I am very happy with the purchase and fast delivery I recommend this seller
Product arrived and very quickly I just didn't like it because I had ordered in assorted colors and they didn't send me 9 boring nobody answers don't give any return
bueno
It's totally plastic. But it fulfills its function. Good product
Small functional, My wife immediately loved it, loaded and put the handbag ..... Let's see the duration
It arrived in the estimated time. Quality cool price. Very nice and practical so you don't have to carry the whole bottle of cologne.
Very cute and elegant, to always have your favorite perfume with you!
It serves perfectly for what is designed, I recommend!! I arrived early
Great thing and very practical!!! The condition is very simple as on the video... of course to recommend!!
No smell. It is something bigger than expected, I like it equally. Need to try
I liked it, it's very good to use. I totally recommend it
Very practical but I get defective the product is leaking in the filling part
Just like the description. It is easy to charge. Is the 4 he bought.
Third time I buy. Super practical and easy to carry.
The truth was I was surprised with this article the warm one, the utility you can give it is maximum I recommend it at 100x100
Excellent product, quality, is functional and the atomizer works correctly. At the end of filling it, a little of the perfume comes out, but it is not that the one that takes over is coming out, but there are some droplets that when drying them there is no problem. Thank you. Thank you.
I love the size and color, I tested it as soon as I arrived to see if it worked and works perfectly, the material looks good, it has good capacity and the atomizer works very well, has the same potency as a large perfume.
8 ml. Received before date. 1 € Frosted pink color loose, pulling a gold rose.
The pot is good, it does what it was developed, I like it
It's very nice and just what I asked for, I haven't tried it yet