SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really like these sprayers are recharged underneath with pressure so I can take my perfumes at any time, they are filled phenomenal apart from the design that is gorgeous, thanks to the seller.
Super good product, I was wrong not to set the ml, I did not look at the amount of ml
I loved excellent atomizer, so I could bring my fragrance and touch up when I want it. Take him on one-day trips.
Very very good product when it comes to wanting to put your favorite perfume inside it you have to press so that the liquid enters but not press it down or do it under pressure because it will slip through your hand😌I asked for this one that was bigger I loved🫶🫶🫶
The gap came for 18 days for the shelter. Whiglyadak Chudovo, ale did not vkoristov.
For the price it is worth it, only that I saw that making your perfume is wasted and it comes out of the top
It is very well and measured is suitable for small bags
It’s perfect, and is darker in real life, like a rose gold.😍
And very practical to put in the bag, super recommend and very easy to put the perfume.
Arrived in a good condition, it was difficult for me to fill it and some perfume was thrown at me in the attempt, I noticed that from the bottom where it is filled it is watered a little, but the atomizer works well.
Of good quality and very beautiful color. It has taken very little time to arrive
Very well. Well thought out. Good design with vitreous part for level visibility, with easy reloading by the base. I would just say that mini leaks appear after filling but they stop quickly. I validate.
I filled the perfume that I received from my wife as a gift and now I can smell nice whenever I want without carrying a large bottle with me, but only a tiny container.
They look beautiful, I hope it can be used to transfer the perfume without problems.
Product arrived in record time and apparently it is of good quality, I recommend anyone who wants to buy guarantee that they will never regret it.
And plastic, it could be more resistant. But being careful I think it suits you well to take perfumes of 200ml in 20ml.
Wonderful quality, the color is beautiful! My second purchase! :)
Cute size for the bag and be able to perfume during the day. Gets along well and fast.
Arrived very quickly. It is very comfortable. I'm very happy🤩
I bought 2 of these, it looks very nice, it has 8 MLS, I thought it would be smaller but it is the ideal size to take in your backpack or necessarier. This helps a lot on short trips, where u don't have to take a whole perfume.
Excellent packaging and high delivery speed and size suitable and beautiful to use your favorite perfume with you in your wallet or pocket or car and anywhere speed in the packaging as well as excellent without leakage
I thought that the bottle would be larger, but on the other hand, this format would fit into any pocket or cosmetic bag. Filling the bottle, really, very quickly. I don't know how long it will last, but so far I am very happy, because I have lost the original atomizer.
Everything is as described, color, size) very nice color) check everything works!) cool, portable thing)) the delivery is fast, my recommendation💯Per cent)
Top! Easy and clearly visible how much is left in it after filling
It is perfect to carry in the bag, it is very easy to recharge, your perfume. It is very successful to buy🛍️🚚🤗 Arrived without customs problem in the Canary Islands🌴 I recommend store and seller.