SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice product need to prove it but I loved the color
Fast delivery, I was surprised by the size, as it has a good capacity. The color very nice. I had already acquired one of the smallest size before.
The product is good in big, namely I ordered several times this product. It is very convenient for trips, travel, which will always be in a portfolio for reality than to carry out perfume that may break. But the lid came with a scratch. But straight back my money.
It arrived well, it is how the description says, let's hope it works well.
Perfect. The same as the photo. Very comfortable. The only thing that came to me with the broken aspiration gummy
Beautiful❤️ Exactly as in the photo! Good material! Fast delivery!
I loved it, it arrived well, I tried it and it works 100, I recommend it...
It is very well very accurate the product and easy to fill and use
The package arrived well packed. Everything is correct. The quality is very good, it works perfectly. I recommend the product and the seller. Thank you
Material OK. I think that over time the metallized will come out, but it is enough for use on a daily basis. arrived fast
Very good product is recommended to use and to the seller. Well packed and protected package. Super fast delivery 7 days. We will buy again in this store. Best regards. 15/03/2024
I really like the size, the color is very beautiful and it is very practical to carry in the bag. Thank you very much for shipping so fast.
They are very compact and of good quality in addition the pink is beautiful
Very nice I really liked it. I arrived early.
There are already several that I buy and in the end they end up throwing:/
Very nice useful as the same as in the photo
It is well binito el.color and it is just to carry it in. Small bags fits in. And complies. With what was announced it. Try and suck perfect. Se. Full. super fast. There in the. Photo. You can even see the mark of as far as I fill it. I did so to show them. To me. I like it very much
Very easy to use, the push button is soft. The first impression is OK, I received it and soon tested it.
Very good product to transport locion or perfume I loved it for being very practical and accessible due to its size
The item came as the image, I already had a purple one I bought on another website and with the months it started to leak and I had to discard it, I decided to buy again only in another store, I believe it will happen the same over time, but as I want it for the trip, I will consider a 9/10 product because I achieved what it promises, only the durability that is not so great, but for specific uses Super worth the investment. Great cost benefit, I paid R$ 14,65 in two bottles already with the taxes.
I haven't put any fragrance inside to test yet, but I believe it's working perfectly. I liked it and recommend it!
It has a very good atomizer and it takes a lot of Cologn and it does not leak👍
Everything went really well😊. Thank you to the seller. Thank you very much AliExpress
It is beautiful but the adapter that does not work for the perfumes that I have must be very small
i recommend this product 100%!!! easy to fill, good product perfect for travel