SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I arrive early, if it works, it is small but it is fine
I ordered 3 pieces. They all arrived very quickly. I haven't used them yet. Good for travel
Well made to be plastic and for the price although I still decipher how to fill it with perfume
Just what needed beautiful comfortable and at a good price
Let's hope he doesn't lose the scent
Exactly what is described, arrived in excellent condition and very quickly to my Mexican country, excellent quality
I received my orders and everything arrived right as described in the photos. As you can see in the pictures the details and the finishes are very good, the color is beautiful, no defects, well finished and well packed Super I indicate the seller because it packed and sent everything fast. Shopping in Alli is always practical and fast, I find mass the diversity of products! If I need to buy again!
I haven't used it yet to tell you if it's good or not, but from the looks of it, it looks o
Love it! Great quality, easy to use and I can see how much perfume is left in the mini bottle. also great for travels.
I recommend!!!! Very good product. When pouring, the perfume does not pour out, and the packaging does not get dirty.
Great. Phenomenal load. Ideal for carrying in the bag or on the weekend. Very fast delivery with choice. Thank you
You can see chevere I still don't taste it. The delivery was fast for a little more than a week but it was in good condition.
Looks practical. Good shipping to Gran Canaria. Easy to use. For work or a trip. Saves you from carrying the whole bottle of perfume.
Good product and good finish, I have not tried it yet with the perfume, very fast delivery 12 days to Tenerife
It's wonderful! The only disadvantage is that when there is little perfume, it does not spray well. But if you have half the package it is like regular perfume. It's good for events like weddings when you don't have room for all the fragrance. I would buy it again - yes. | Jest cudowne! Jedyny minus to taki, że gdy jest mało perfumy to słabo psika. Ale jeśli masz połowę opakowania jest jak zwykła perfuma. Jest dobre na imprezy typu wesele gdy nie masz miejsca na cały zapach. Kupiłabym drugi raz - tak.
Arrived fast, looks good quality, hope it works as your description says
It works perfect, you have to give it several times to fill, but it fills without problems and is super transportable!
Equal to the image arrived long before time I liked them very much I recommend widely
I have not yet used, but the very small size for bag.
Works, just as in the photo. Something strange happened to Me, I filled it with perfume but I don't know if by throwing too much it emptied itself. I will have to fill it again to get out of doubt.
Good quality product, I still have not tested if leak but it does not seem to leak, I will buy more units later
Cool .. Product as advertised, apart from buying with others and everything came together, from 8, 7 arrived, that was great.
Good quality product, I like it, does not spill. I recommend.
A compact vial but makes the work, indeed fully fully filled with perfume, recommends very convenient to be realized outside the house.
Came right, well packed. Good because it is plastic, that is if it falls on the floor it is resistant .. Works as ad