SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Simple and useful, ideal for bag, practical to carry the perfume in the bottle.
I loved the product came right, I still haven't tested putting the product, but it is in great condition, I believe I have no problems.
Complies well. I don't know if you lie it when filling it but it worked. That if the metallic matte color marks all the footprints, perhaps it would have been a better idea to choose another color
haven't tried it yet but feels good
I bought four for my family. This perfume bottle is about 8 centimeters long and about 1.5 centimeters in diameter. The lid is not a magnet, so it is easy to combine with the main body. It has a good finish. It is very light and easy to carry.
great! it's really nice for keeping some perfume on your bags or when traveling! you can fill it up at the bottom^
Very nice and beautiful design. It remains to be seen how to introduce perfume into this container.
I still don't taste it but I arrive very fast
Order received according, very good atomizer, already tested and works perfectly. I recommend this business.
İk really needed 1 in my bag for sinful moments. İk have 1 of 5 ML and 1 of 8 ML, but after uncapture I noticed that 5 ML was sufficient. They're small and refillable again that's nice. This way I no longer have to make an effort to carry large bottles of perfumes in my bag
I am very satisfied, it is as it is announced. The material is plastic but that does not affect its quality. It has an overture down to recharge it from the perfume and its atomizer works great. Shipping to Spain was in 4 days. Everything perfect.
The product is as described and arrived in a short time.
I liked it quite small and comfortable, bring your plug down to add the liquid part of that is not scratched brings a little adventure to see if you no longer have or where the liquid is
Product working very well, as described and easy to fill.
Performs its function, I recommend it
It is great it is very good when I fill it we will see how much charge
It worked really good but did spill if shacked hardly
It is a little small but very functional and beautiful, easy to use, easy to carry. Excellent purchase.
its the best so handy and easy to use, i take it everywhere , 8ml size fits well in my medium size handbag.
This beautiful and the color is the same description I hope it works well when I use it and I arrive very fast
Arrived in plain packing with other order but had no damage. Arrived in 16 days.
Meets what promises, easy and comfortable to charge well works great
zero leaking, beautiful finish and a really practical size. good size spurts aswell, one of my favorite purchases on this app bc caring a actual cologne bottle sucks.
Perfect. I 've been using it for a long time, that's why it looks worn. Perfect size to carry in any pocket or bag. Very easy to use and works perfectly. In addition the price very low. So everything perfect
There is not much to talk about the product. Fulfills the function well. I'll buy again.