SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QOQANDI SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alqoqandi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Love the product
Fast delivery and they look pretty:)
Incredibly cute and pretty, in love fr🥹Delivered in 1 week❤️
Very beautiful, resistant, quite a few come
they are very pretty
Cute design
they came really fast! it came way before the delivery date and they have different sizes which I like. nice quality and it lasts a while for me!
they got here in like a week and 2 days the nails look like the photos and I think they come with sticky tabs and not glue but overall pretty
I LOVE THEM. THEYRE SO PRETTY. the only thing i don’t really like is that the sticky taps lose their stickiness easily and then you get anxious that your nails are gonna fall off :’) to me, (i have really small bed nails) most of the nails were a little too wide and too long so i had to file and clip them to adjust my nail size. but other than that, they’re nice.
it looks so cute, although thinner than expected but not too flimsy for the price. If you want quick nails these are great.
My nails are super, I came to the lion in 7 days! In sets of glue
Cute
I thought it would be more blue and glittery, but it still looks somewhat accurate to the pictures.
This cute with regular glue and with its file
Very beautiful
Receive already
these nails are so so beautiful! this is my second purchase, thank you very much!
Nails are cool, but when gluing the butterflies, do not crush the wings because they can fall off
Duzhe garni, came without glue in the package, Lishe with glified glaypkami ale for dosvidd with Tsimi Nich razhu kleyi for glue
when I tell you I was GOBSMACKED— GET 👏🏼 YOURSELF 👏🏼 SOME 👏🏼 OF 👏🏼 THESE 👏🏼 NAILS 👏🏼 srsly they r soooo pretty but I will say the sticky tabs aren't rlly sticky enough and I ended up having to use nail glue but the quality of the actual nails is SUPERB
They are very beautiful only I had to use an extra glue so they wouldn't fall off, outside of that they are very nice thank you💗
The goods are pretty good, the viglyadak is neat and beautiful, if there is a half-sight, the trochs can be seen with a glutinous particle, if there is no money, I bought it more
It came with a lot of nails and the details are so beautiful
As is in the photo and fast shipping
Too pretty and easily wear them